Experience
Director of Professional Services
OMNIPEAK.AI
2024 – Present, Frankfurt am Main
- Leading AI and SaaS initiatives for international clients
- Strategic budget planning & P&L responsibility
- Integration of new IT & AI solutions in customer infrastructures
- Optimization of business processes and service delivery
Vice President / Director of Professional Services
BusyLamp / ONIT (2019 – 2024)
2019 – 2024
- Building and leading an international service organization
- Scaling SaaS service offerings in the LegalTech sector
- Development of customer-oriented, scalable service packages
- Ensuring efficiency, growth & operational excellence
Director of Services – LEVERTON
LEVERTON (2017 – 2019)
2017 – 2019
- Leading service organization in DACH & UK
- Implementation of standardized processes for efficiency improvement
- Development of different Customer Journeys for margin improvement
- International contract negotiations
Head of Business Operations
primervoto / solactive GmbH (2013 – 2017)
2013 – 2017
- Building the 'Business Operations' department
- Managing international major clients (Goldman Sachs, NASDAQ, Reuters, etc.)
- Process optimization & integration of new systems
Senior Project Manager / Development Lead
RIB Software SE (2007 – 2013)
2007 – 2013
- Leading international development teams (China & Germany)
- Platform & digitalization projects for enterprise clients and government
- Development and implementation of interfaces to different IT systems like RIB & SAP
Education
K1 Advanced Management Program
Executive Training - Leadership, Budget & Strategic Management
2023 - 2024
Diploma in Business Informatics
Technische Hochschule Wildau - Focus: eCommerce
2001 - 2006
Skills Summary
Leadership & Team Management
95%
Strategic Planning
92%
Project & Program Management
91%
Technology Integration
89%
Process Improvement
90%
Communication & Stakeholder Management
93%
Change Management
93%